Online Banking Online Bill Pay

Frequently Asked Questions

What is Venture Bank Direct (VBD) and who is Venture Bank?

Venture Bank Direct is the newest member in the family of business and personal banking services provided by Venture Bank. Headquartered in DuPont, WA adjacent to Washington State's Capitol city of Olympia. Venture Bank has 18 financial centers in four western Washington counties and has approximately $1.2 billion in assets. For more information about Venture Bank, click here.

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Is Venture Bank Direct FDIC insured?

Yes, to the maximum allowed by law.

Venture Bank Direct is the online branch of Venture Bank and your deposits at Venture Bank Direct are FDIC insured up to $250,000 per depositor. Keep in mind that individual and joint accounts are insured separately, so if you have both types of accounts with us, your total deposits can be insured up to $500,000; that’s up to $250,000 in all your individual accounts and up to an additional $250,000 in your joint accounts.

Plus, you may even be able to extend your FDIC Insurance coverage at Venture Bank Direct if you establish deposit accounts in different ownership categories. View our handy chart to learn more. For general information about the FDIC, visit their Web site, www.fdic.gov.

(Venture Bank and Venture Bank Direct are considered one financial institution, please estimate your coverage accordingly if you have Venture Bank and Venture Bank Direct accounts.)

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How do the online account application and opening processes work?

Opening a Venture Bank Direct account is quick, easy and secure. Just click on the Apply Now button on our home page to complete the short online application and fund your new account.

The only requirements are that you are at least 18 years old, have a valid social security number, a legal U.S. address, a valid driver’s license number, state issued ID number or military issued ID and a personal bank account in a U.S. bank.

You will be notified by e-mail when your account is open and available.  Your account number(s), online banking ID, etc. can be obtained completely online via the instructions found in the notifying e-mail.

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How can I add a joint depositor to my individual account?
  • Our online application will give you the opportunity to open your account with a joint depositor.
  • If you wish to add a joint depositor at a later date you can log in to your Online Banking, click on Contact Us and send us the joint account holder's name, social security number, driver's license number, date of birth, address, and phone number.
  • As an alternative you can log on to Venture Bank Direct, go to FAQs and click the link for the Add Joint Depositor form. Please fill out the form and fax it to 253-441-4035 or mail it to us at: Venture Bank Direct, Attn: Customer Support, P.O. Box 970, DuPont, WA 98327.
  • Once we receive the information, we will contact you to ask the joint account holder Identification Authentication questions.

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How can I add a beneficiary to my account?

For individual accounts, simply log in to your Online Banking, click Contact Us and give us the name of the beneficiary, Social Security Number and date of birth.

For joint accounts, both depositors will need to sign the Add A Beneficiary form that is available on the FAQ page.  You may mail the completed form and any required documentation to Venture Bank Direct, Attn: Customer Support, P.O. Box 970, DuPont, WA  98327.

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How do I change or remove a beneficiary on my account?

For individual accounts, simply log in to your Online Banking, click Contact Us and request that the beneficiary be removed.

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What is the routing number for Venture Bank?

125107671

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I need more help. How do I reach a live person?

Call 1-877-577-5785 Monday through Friday between the hours of 6:00 a.m. and 5:00 p.m. (PST).

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How can I make deposits and transfer money in my Wise Choice Savings account?

You can make all of your deposits and withdrawals online through your secure Online Banking accounts with Bank to Bank Transfer. You can set up transfers with linked (external) accounts by clicking on Bank to Bank Transfer in your Online Banking. Deposits and withdrawals pass between your linked (external) funding account(s) and Venture Bank Direct via the Automated Clearing House (ACH) and usually take 2 to 4 days to process.

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How do I verify my linked checking account?

For identity verification reasons, we will send 2 small (less than $1.00) deposits to your linked (external) account. In 2-4 days, review your linked account for the deposit amounts. Once you know those amounts, go to Venture Bank Direct, log in to your Online Banking, click on the Bank to Bank Transfers tab and enter the amounts.

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How many external accounts can I have linked? What is the cost for transferring funds?

You can have up to 3 external linked accounts. There is not a fee for making transfer to your account. However, savings accounts are subject to regulatory limits of 6 withdrawals per month. The first 3 withdrawals are free, each withdrawal over 3 incurs a $1.00 fee.

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When are new deposits available for withdrawal?

Initial funding made electronically via ACH will be ‘held’ for 5 days unless you have not verified the small deposits made to your linked (external) account. After the 5 days for your initial deposit if you have not verified the small deposits, the funds will be continue to be ‘held’ until the small deposits are verified. All future electronic deposits will be ‘held’ for 5 days.

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Is there a limit on the number of withdrawals I can do in a month?

You may make unlimited ATM and in person transactions. You may make only six (6) transfers from your account each month. Transfers from your account are defined as: preauthorized, SWEEP, automatic, telephone, and online transfers.

Three (3) transfers may be made by debit card or similar order.

An activity fee of $1.00 will be charged for each debit transaction (withdrawal, automatic transfer, or payment out of this account) in excess of three (3) during a month.

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How do you calculate interest?

• Interest is compounded monthly and paid monthly based on daily collected balances.

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Rewards, Interest Rate, and Refunded ATM Fees

Deposits & Withdrawals

Wise-Choice VISA Check Card

Online Bill Pay

What are the benefits of Wise-Choice Checking?
  • 3.50% APY*
  • ATM Fees refunded
  • No monthly service charge

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What are the requirements that must be met to qualify for the benefits?

There are three (3) simple requirements you must meet during each monthly statement cycle (the 16th of each month through the 15th of the next):

  • Use your VISA check card at least 10 times. This includes PIN-based or signature transactions but does not include ATM transactions.
  • Receive one regular direct deposit or use your account to pay an automatic debit.
    • A regular direct deposit can be a payroll deposit, Social Security or other regular government disbursement or any other scheduled, automatic deposit.
    • An automatic debit is any bill or payment that is electronically deducted from your Wise-Choice Checking account. Common debits include gym dues, monthly insurance premiums or online movie rental subscription fees.
  • Receive your account statement electronically (e-Statements). E-Statements are free and you can enroll for them by going in to your Online Banking, clicking on the e-Statements tab and following a few simple instructions.

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What happens if I do not meet the requirements for Wise-Choice Checking?
  • You will receive .25% APY on the entire balance in your account.
  • Your ATM fees will not be refunded.
  • You are eligible to qualify monthly; so if you miss a month, you can meet the requirements the next month to earn the benefits.

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How does the tiered interest rate for Wise-Choice Checking work?
  • If you meet the requirements, we will pay 3.50% APY from $.01 to $25,000
  • Any amount over $25,000 we will pay 1.00% APY
  • If you do not meet the requirements, the account still earns .25% APY.

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Can the interest change on my Wise-Choice Checking account?

Yes, Venture Bank reserves the right to change rates at any time.

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Is this just an 'Introductory' rate?

No.

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How is the interest calculated?

Interest is compounded monthly and credited monthly to your account. If you close your account before interest is credited, you will not receive the accrued interest or refund of ATM transaction fees.

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How will I know that I have qualified for my benefits at the end of the Statement Cycle?

You will receive an email confirmation listing the results each month whether you met or missed the requirements.

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If my account goes negative or is less that $25,000, will I still be able to qualify for my benefits during that Statement Cycle?

Yes, as long as you meet the three requirements, there is no minimum balance requirement to qualify for the benefits.

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What if my new VISA Check Card does not arrive until late in the statement cycle and I do not have time to earn my benefits, will I still get them?

Yes, you will earn your benefits the first month you open your account whether you have met the requirements or not.

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How do I make deposits into my Wise-Choice Checking?

You can make deposits by setting up a Direct Deposit into your Wise-Choice Checking. You can also transfer money from your Wise-Choice Savings account.

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How do I withdraw money from my Wise-Choice Checking?

You have several options:

  • Use your Wise-Choice Checking VISA™ Check Card anywhere VISA is accepted;
  • Use Free Online Bill Pay to send payments to companies and friends or write them a check;
  • Get cash at ATMs or cash back with VISA Check Card purchases; or
  • Transfer money to another account

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Is there a limit on the number of transactions (deposits or withdrawals) I can do in a month?

No, you can do as many transactions as you like.

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How long are deposits to my Wise-Choice Checking held?

Deposits that are automatically originated outside the bank that come to us electronically – like your Social Security benefits or payroll – and transfers from your other Venture Bank accounts are generally available immediately.

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When will I receive my Wise-Choice VISA Check Card in the mail?

Your new card should arrive in the mail 10 - 14 business days after you are approved for your Wise-Choice Checking account.

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When will I receive my card PIN?

You will receive your PIN for your VISA check card a couple of days after your card arrives. When you receive your card, you will also be given a phone number where you can call and personalize your PIN.

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How do I activate my card?

Along with your card you will receive an 800 number to call. Simply call the number and follow the instructions to activate your card.

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What are my Card ATM limits?

You can withdraw $500.00 daily.

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What if my card is lost or stolen?

Call 877-577-5785 or 800-554-8969 (outside of normal business hours) as soon as you realize it’s lost or stolen. We will put an immediate restriction on the card so it can’t be used and we will send you a new card and PIN.

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Are there any fees to use Online Bill Pay?

No, Bill Pay is completely free.

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How do I enroll in Bill Pay?

Login to venturebankdirect.com, click on Bill Pay and then click on Enroll Me. You will be able to begin paying bills immediately.

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Can I pay all of my bills right away?

Upon successful enrollment in Online Bill Pay, you will be allowed to pay a limited amount of bills until your checking account is confirmed.

As a security feature, Online Bill Pay automatically goes through an account verification process. Within 2-4 business days of enrolling in Bill Pay, you will receive two small deposits in your Wise-Choice Checking account. Once you see those deposits, simply log back in to Bill Pay and confirm your deposits. Once your account is confirmed, you are allowed to pay an unlimited number of bills.

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